Refund policy

Returns

We stand behind our products and are strong believers in customer satisfaction and service, so with all online orders we allow 14 days period where you can return unwanted goods back to us in their original condition. We also accept returns for faulty goods 30 days from the date of receipt too. See specific product exclusions and disclaimers below.

Damaged/Incorrect/Missing Items

If you have a problem please contact us within 28 days of receiving your order. 

Please ensure you contact us prior to returning your items at info@happycakers.co.uk quoting your order number. 

We also ask that you hold on to your damaged item until we've confirmed your return/replacement.

Although we do everything possible to ensure items are sent out in perfect condition, very occasionally items may get damaged during transit.  If an item in your order is damaged upon delivery, please contact us immediately stating that the item in question is faulty and send us a photograph of the item clearly showing the damage, so that we can resolve this for you.

If you believe you have been sent an incorrect item as part of your order (i.e. an item that differs to the one you ordered), please follow the same process and contact us on info@happycakers.co.uk  as soon as possible with a photograph of the incorrect item. If you do not receive all of the items that you have ordered please let us know so that we can look into this for you.  

Unwanted Items

Unwanted goods can be returned back to us in their original condition. Unfortunately though with unwanted goods the return shipment costs are the buyers responsibility. 

Return by Mail

Email: info@happycakers.co.uk

Please ensure you contact us prior to returning your items. 

Return Address: Happy Cakers Ltd, 15 Knoll Wood Park, Horsforth, Leeds, LS18 4SH

Please note (Disclaimer):

  • Securely package item(s) in original packaging, including documentation, manuals, warranty information, registration, etc.
  • We are not responsible for lost or damaged packages.
  • Refunds are made to the original method of payment used for your order usually within 10 business days of package receipt, excluding postage costs. If the item is returned due to faulty goods then the postage will be refunded also.
  • Additional fees will be charged for any product missing the original box, packaging material, contents, accessories, and/or manuals (i.e. any product not in “sellable” condition).
  • Only available within the United Kingdom
  • Excludes edible or bespoke items and all edible items reduced in price and marked as Expired or Low Date.

Order Amendment or Cancellation

We're sorry to advise that in most circumstances it is not possible to make changes to or cancel your order once it is placed. This includes making changes to delivery addresses.